Thank you for shopping at www.caditive.com. We take pride in offering high-quality digital CAD designs and downloadable content. Since all our products are digital files, please read our refund and return policy carefully before making a purchase.
All products sold on our platform are digital and downloadable. Once a purchase is completed and the file is downloaded, it is non-returnable and non-refundable due to the nature of the product.
We offer refunds only under the following conditions:
Corrupted or Incomplete Files
If the file you downloaded is corrupted or incomplete and cannot be accessed or used as intended, we will investigate and provide a working version or issue a full refund.
Duplicate Purchase
If you accidentally purchased the same file multiple times, please contact us. We will verify the duplicate transaction and process a refund for the extra charge.
Wrong Product Received
If you received the wrong design or download link due to an error on our part, we will replace it or issue a refund upon verification.
Refunds will not be issued in the following cases:
You changed your mind after purchase.
You do not have the required software or hardware to use the file.
You misunderstood the product description before purchasing.
You downloaded the file successfully and later requested a refund.
All refund requests must be submitted within 3 days of purchase.
To request a refund, please contact us at:
📧 sales@caditive.com
Include the following details:
Order Number
Product Name
Reason for Refund Request
Screenshot or error message (if applicable)
Our support team will review your request and respond within 2–3 business days.
We reserve the right to refuse a refund if we believe the request is fraudulent, abusive, or outside our policy terms.
We appreciate your trust in www.caditive.com. If you have any questions before making a purchase, please feel free to reach out. We’re happy to help you find the right product for your needs.
